FAQ

Hereโ€™s a comprehensive FAQ page for your store TrendTreki, covering the most common customer questions based on your store policies and operations.

Frequently Asked Questions (FAQ)
Last updated: January 25, 2026

Have a question? We've got answers! Below are the most common questions we receive about TrendTreki, our products, shipping, returns, and more.

๐Ÿ›’ Shopping & Orders

How long does it take to process my order?
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a shipping confirmation with tracking once your order ships.

Can I cancel or modify my order?
Orders can be canceled within 6 hours of placement if they haven't shipped yet. Contact us immediately at Contact@TrendTreki.Shop.

Do you offer gift wrapping or personalized messages?
Yes! Select "Gift Order" at checkout and add your personal message in the notes field.

๐Ÿ“ฆ Shipping & Delivery

How much is shipping?
Domestic (US):

  • Economy: $4.90 (0-5lb) / $19.90 (5-70lb)

  • Standard: $6.90 (0-1lb) / $9.90 (1-5lb)

  • Express: Free (1-2 business days)

International: Free Express International (1-5 days) to 230+ countries.

Where do you ship?
We ship worldwide from our California warehouse, including US, UAE, Australia, Europe, and 230+ destinations.

When will I receive my tracking number?
Tracking emails are sent within 24 hours of shipment. It may take up to 24 additional hours for tracking to update with the carrier.

๐Ÿ”„ Returns & Refunds

What is your return policy?
30-day returns with free return shipping and no restocking fees. Items must be unused with tags attached. See our full Return Policy.

How do I start a return?
Email Contact@TrendTreki.Shop with your order number. We'll send a prepaid return label and instructions.

How long do refunds take?
Refunds are processed within 1-2 business days of receiving your return. Allow 5-10 business days for funds to appear in your account.

๐Ÿ’ณ Payments & Security

What payment methods do you accept?
Visa, MasterCard, Amex, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions use SSL encryption for security.

Are my payment details safe?
Yes! We use Shopify's PCI-compliant checkout. We never store full card details.

Why was my payment declined?
Common reasons: insufficient funds, expired card, or international transaction blocks. Try a different card or contact your bank.

๐Ÿ“ Product Questions

How do I find my size?
Check the Size Guide tab on each product page. We recommend measuring yourself and comparing to our chart. When in doubt, size up!

Do your products shrink after washing?
Our fabrics are pre-washed and pre-shrunk. Follow care label instructions for best results.

What is your quality like?
We hand-select premium materials and partner with trusted manufacturers. Every item is inspected before shipping.

๐Ÿค Account & Wholesale

How do I create an account?
Click "Account" in the footer and select "Create Account." Returning customers can log in at checkout.

Are you open to wholesale partnerships?
Yes! Retailers and boutiques can apply for wholesale pricing. Email wholesale@TrendTreki.Shop.

๐Ÿ› ๏ธ Technical Issues

I'm having trouble with checkout. What should I do?
Try:

  1. Different browser (Chrome/Safari recommended)

  2. Clear cookies/cache

  3. Disable ad blockers

  4. Use desktop instead of mobile

Still stuck? Email us screenshots and we'll fix it!

๐Ÿ“ž Contact & Support

How can I contact you?

Physical store location?
We're online-only but fulfill from:
3918 W 110th St, Inglewood, CA 90303, USA